Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a refund. Please note that we may charge a 20% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Note that past purchases do not qualify for sale price. We appreciate your support in paying regular price on non-sale days. To mitigate customer service volumes we ask you please not inquire about exceptions to this policy.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please note that once a package has shipped, the shipping costs are non-refundable.
If an item is subject to pass towards customs or it is shipped from Canada to international destinations, it is the buyer's (importer) responsibility to pay any duties or/and carrier brokerage fees. We are also not responsible for lost packages.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the chosen shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.